The worst YES/NO interface design I’ve seen. We can create a nonviolent culture with the first questions we ask, being willing to hear an answer that’s polarized or ambivalent, loud or quiet.

Their reason wasn’t as complicated as they made it sound. They say it’s too short. Or too long. What are they really complaining about? What don’t they like about your review?

There is a word. When they issue statements halfway between jokes and lies, and they joke about it being a lie and lie about it being a joke, there’s a word for that.