Someone’s mad at your car. Did you almost run them over? I can pause and apologize. I care about others. I recognize that their perspectives are valid and their observations about my behavior might be correct.

The worst YES/NO interface design I’ve seen. We can create a nonviolent culture with the first questions we ask, being willing to hear an answer that’s polarized or ambivalent, loud or quiet.

Their reason wasn’t as complicated as they made it sound. They say it’s too short. Or too long. What are they really complaining about? What don’t they like about your review?